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FAQ

What is vegan footwear?

Vegan footwear is footwear made entirely with non animal-derived materials. This means no leather, wool or silk, for example. This guarantees that our footwear is cruelty-free, which is why it has the “PETA-Approved Vegan” logo that certifies it.


Is all vegan footwear sustainable?

No, not all vegan footwear is sustainable, but at Urbànima we can say that our footwear is vegan, and as sustainable as possible at every step of our shoemaking process. On our website you can find an explanatory card for each model in which we openly list the materials that have been used in its manufacture.


Where are the shoes made?

Urbànima shoes are designed and manufactured in Alicante (Spain). Our factories are in Elda and Elche, the cradle of Spanish handmade footwear, and almost all of our suppliers are very close to our production centres in order to reduce our carbon footprint and promote a circular, locally-sourced production.

Does Urbànima ever go on sale or participate in Black Friday?

Ours is a Respect-à-Porter fashion brand, so quality and sustainability in every sense are our foundation, and therefore we never go on sale. Our goal is that the work of all those involved in each process is valued and carried out under fair conditions.

 

Why do some shoes not have sizes?

You may have noticed that with certain models only the height is measured, but not the length. Some of our designs have a narrow toe box with a large space between toes and the tip of the shoe, so the total length of the sole would not match the actual length of the foot. Therefore, we advise you go by your usual shoe size when choosing your pair of Urbànima shoes.

On the other hand, the length of the shoe does appear in other models. This measurement is the inner length of the insole. If you need more help, you can have a look at the “How can I know my shoe size?” section.”

If you chose a wrong size, no problem! you can change them for another size or return them. Check out our “Conditions of Purchase” for more information.

How can I know my shoe size?

We recommend you choose your usual size, but when selecting a flat shoe you can guide yourself with the size guide that accompanies each model. If you wish to know your foot measurement, follow these steps:

1- Place a sheet of paper on the floor against a wall.

2- Put your foot on the sheet of paper, with your heel touching the wall. To get it right, make sure you’re wearing the socks you’d wear with the shoes you plan to purchase, and measure your foot in the afternoon or evening, when feet are usually swollen.

3- Draw a line at the end of your longest toe.

4- Use a ruler or measuring tape to measure the distance between the heel and the line.

5- Repeat these steps with your other foot, and write down the highest number.

6- Choose your size from below size chart bearing in mind your highest number adding 1 cm:

size (EU)
foot lenght (cm)
size (USA)
foot lenght (inch)
size (UK)
35
23.5
4.5
9.3
2.5
36
24
5.5
9.4
3.5
37
24.5
6
9.6
4
38
25
6.5
9.8
5
39
25.5
7.5
10
5.5
40
26
8
10.2
6.5
41
27
9
10.6
7.5
42
27.5
10
10.8
8
43
28.5
11.5
11.2
9
44
29
12.5
11.4
10

What does “Product Not Available” mean?

Urbànima is a slow-fashion brand, so our footwear production is limited to avoid overstocking. If that pair of shoes you’ve just fell in love with isn’t available at the moment, you can ask us to notify you when they’re for sale again.

Which shipping options are available?

If you live near València you can choose “Pick Up In-Store” and visit our showroom at Calle Castelló, 16

You can also opt for regular shipping services, and if you want to make a more conscious purchase, you can choose to use RePack’s sustainable packaging that avoids the use of single-use plastics and cardboard in shipments. This option has an added cost of €3.5. Once you’ve received your order, if you return the RePack envelope -free of charge-, you’ll receive a discount that you can redeem at one of the participating brands you can see on Repack’s website.

Can I modify, cancel or delete my order?

To modify your order before it has been processed, go to the shopping cart and modify or delete it. If it has already been processed, contact us at contact@urbanima.com stating the order number and modifications you would like to make. If your order has already been shipped, it will not be possible to modify it, and you will have to request a product return.

How can I track the status of my order?

Follow the steps of your new shoes in your personal area at  www.urbànima.com.

Where do you deliver to?

We deliver to all EU countries, the UK, the USA and Canada.
We are working to ship to other areas, but for now we can’t deliver to the Canary Islands, Ceuta, Melilla or Corsica.

Peninsular Spain and Balearic Islands:

If you are in Peninsular Spain or Balearic Islands send us an email to contact@urbanima.com indicating your name, order number and the exchange you want to make/return reason.

Our Customer Service will send you the return label to be sticked on the box, previously packed up, and we will indicate you where the package needs to be delivered (it will be the nearest point of delivery or a Correos office).


European Union

If you are in the EU, send us an email to contact@urbanima.com indicating your name, order number and the exchange you want to make.

Please send the package, previously properly packed, to our office with a courier service that includes a TRACKING NUMBER so as not to lose track of the Urbànima.

Return Address:

Urbànima
Calle Castellón 16, bajo derecha. CP 46004 Valencia. Spain
Telf. 96 187 92 38 – contact@urbanima.com


Rest of the world

For the rest of the world, please, send an email to contact@urbanima.com indicating your name, order number and the exchange you want to make.

Please send the package, previously properly packed, to our office with a courier service that includes a TRACKING NUMBER so as not to lose track of the Urbànima.

In order to avoid import expenses, please, add an envelope taped ON THE OUTSIDE OF THE PACKAGE with the following documentation:

  • Copy of the invoice attached when receiving the goods and handwrite “RETURNED GOODS – FAILED SALE”
  • Completed Customs documents (the courier company that you choose for returning the goods will provide you them)

Return Address:

Urbànima
Calle Castellón 16, bajo derecha. CP 46004 Valencia. Spain
Telf. 96 187 92 38 – contact@urbanima.com

Which payment methods do you accept?

We currently accept credit and/or debit cards (VISA and Mastercard), PayPal and BIZUM.

I have problems checking out. What can I do?

No need to panic! First, let’s try with the obvious: refresh the page or try with another browser. If that doesn’t help, try using another credit card. Usually that should do the trick, but if this is not the case, please contact us at contact@urbanima.com .

Talla
Precio

ENVÍO

Envío gratuito a la Unión Europea, Reino Unido, Canadá y Estados Unidos.

Para el resto del mundo puedes realizar la compra a través de https://www.wolfandbadger.com/eu/designers/urba-nima/

DEVOLUCIONES

Los artículos comprados se pueden devolver en un plazo máximo de 14 días naturales a partir de la fecha en que se entregó el producto para un rembolso del importe pagado por el artículo.

El artículo a devolver debe ser enviado en las mismas condiciones en las que fue recibido dentro de su caja original y en perfecto estado. Si el artículo es devuelto en mal estado, Urbànima se reserva el derecho de rechazar la solicitud de cambio o devolución.

Protege la caja para que llegue en perfectas condiciones.


España peninsular y Baleares:

Devolución gratuita.

Envíanos un email a contact@urbanima.com indicando el número de pedido, nombre y motivo de la devolución.

Te enviaremos una etiqueta que tendrás que pegar en el exterior de la caja, previamente embalada, y entregarla en una oficina de Correos o en el punto de entrega más cercano que te indiquemos.

 

Unión Europea

Envíanos un email a contact@urbanima.com indicando el número de pedido, nombre y motivo de la devolución.

Por favor, envía el paquete, previamente embalado correctamente, a nuestra oficina con un servicio de mensajería que incluya NÚMERO DE SEGUIMIENTO para no perder la pista a las Urbànima.

Dirección para la devolución:

Urbànima

Calle Castellón 16, bajo derecha. CP 46004 Valencia. España

Telf. 96 187 92 38 – contact@urbanima.com

 

Resto de países

Envíanos un email a contact@urbanima.com indicando el número de pedido, nombre y motivo de la devolución.

Por favor, envía el paquete, previamente embalado correctamente, a nuestra oficina con un servicio de mensajería que incluya NÚMERO DE SEGUIMIENTO para no perder la pista a las Urbànima.

Para que el paquete devuelto no genere costes de importación de aduana, se deberá adjuntar EN LA PARTE EXTERIOR del paquete en un sobre pegado, la siguiente documentación:

  • Copia de la factura correspondiente al envío original enviado. En dicho papel deberá escribirse en letra clara ““RETURNED GOODS – FAILED SALE” 
  • Documentación de aduana cumplimentada (la proporciona el courier escogido para la devolución a España)

Dirección para la devolución:

Urbànima

Calle Castellón 16, bajo derecha. CP 46004 Valencia. España

Telf. 96 187 92 38 – contact@urbanima.com

¿Cómo saber mi talla?

En Urbànima te recomendamos que escojas tu talla habitual, pero para seleccionar un calzado plano puedes orientarte con la guía de tallas que incluimos en cada zapato. Si quieres saber cuanto te mide el pie, sigue los siguientes pasos:

1. Coloca un folio pegado a la pared.

2. Pon tu pie sobre el folio, pegando el talón contra la pared. Para una mayor precisión, usa los calcetines que sueles llevar habitualmente y mídete por la tarde, cuando el pie se encuentra en su dimensión más grande.

3. Marca en el folio justo donde termina el dedo más largo.

4. Con una regla mide la distancia entre el talón y la marca del dedo más largo.

5. Repítelo con el otro pie y recuerda la medida más larga.

6. De la siguiente tabla escoge la talla que corresponda a tu medida añadiendo un centímetro extra.

size (EU)
foot lenght (cm)
size (USA)
foot lenght (inch)
size (UK)
35
23.5
4.5
9.3
2.5
36
24
5.5
9.4
3.5
37
24.5
6
9.6
4
38
25
6.5
9.8
5
39
25.5
7.5
10
5.5
40
26
8
10.2
6.5
41
27
9
10.6
7.5
42
27.5
10
10.8
8
43
28.5
11.5
11.2
9
44
29
12.5
11.4
10